Terms and Conditions

Flexible Booking Policy 

To help our customers during this time and to support the Theatre industry begin returning to a new normal, we have introduced a flexible booking policy which will remain in effect until 30 November 2021. 

During this time, ticketholders will be able to:
  • Exchange your tickets for an upcoming performance of their choice without any exchange fees. This will be limited to one exchange per show, unless the performance date is cancelled or rescheduled by the venue/promoter
  • Exchange your ticket for another performance if you feel unwell and would prefer not to attend the Theatre. No exchange fees will apply.
If a show you have tickets for is cancelled or rescheduled:
  • Your original tickets and same seats will be valid for the new date. (For unreserved seating events we will issue you with new tickets.)
  • If you cannot make the new date, you may exchange to a different performance of your choice. You will not have to pay any exchange fees but pay the difference if the new performance tickets are more expensive. If the new tickets are cheaper we will refund the difference to you.
  • If you cannot make the new date, you can have a credit and use this on any of our upcoming performances in the next 12 months or you may request a refund for the full ticket price.

Please note, requests cannot be made retrospectively. Requests for credit or exchanges must be made in advance by contacting the Box Office.

If you have any questions, please contact us via email Camberley.Theatre@surreyheath.gov.uk and we will do our best to help you as quickly as possible.

Box Office Information

We accept all debit/credit cards except American Express. Cheques should be made payable to Surrey Heath Borough Council.

We charge a £2 transaction fee on all bookings. This fee enables us to give the best possible service, keeps our ticket prices as affordable as possible and reflects card and cash fees that we are charged. We charge a £1.50 postage fee but we do not post tickets within 7 days of the show. Please note postage is only available to UK addresses. Tickets are free to collect from the Box Office or you can use the Print at Home option and show your tickets on your phone.

Theatre Club members do not pay the transaction or postage fee. 

Online Booking

Save time, book online and choose your own seat at www.camberleytheatre.co.uk. You will need to create a secure online account to purchase tickets. All ticket types, offers and family tickets are available through the website. 

Opening Times

Our Box Office is open for counter or phone bookings, Monday to Friday 12noon-4pm. When there is a show, the Box Office stays open until 15 minutes after the show starts. We are closed Sunday and Bank Holidays unless there’s a show when the Box Office opens 90 minutes before the show starts.


Theatre Club members may reserve tickets for 7 days, while we offer extended reservations for large groups and schools. Reservations are not available for general sale tickets and may not be offered for near sell-out shows.

Refunds and Exchanges

Tickets cannot be refunded or exchanged. If the show is cancelled by the Theatre or Promoter, the ticket price can be credited to your account. However the transaction fee and postage fees are non-refundable.
Please note; credit will remain on your account with us for 12 months before expiring. If you have credit on your account this can redeemed online, in person or over the phone and as full or part payments towards tickets for any of our shows. 

Sold Out Shows & Events

If a show or event has sold out it is worth contacting the Box Office and ask to be added to the waiting list. In the event of additional seats being made available we will contact the waiting list before releasing for general sale. For more information please email Camberley.Theatre@surreyheath.gov.uk.
We do not recommend using third party sites to buy tickets - always book directly with us.


Tickets for most of our shows are allocated seating meaning you will be allocated a particular seat in a particular row. You can choose your seat when booking depending on availability.

For events in our Function Room that offer unreserved seating this is on a first come, first served basis. This includes our Comedy Club and it is not possible to reserve a seat.

Customer Care Values

We value our team and expect that you will treat them with the same respect that you would expect from us.

Aggressive, rude or unpleasant behaviour and language will not be tolerated. 


Camberley Theatre would like all our customers to enjoy our services and facilities. Find out more about how we help those with additional needs.

Babes in Arms Policy

A ticket must be purchased for any child over 18 months old. For younger customers we have a limited number of booster seats available. Priority is given to those in rows AA-C.


Ticket prices are set by the Promoter so this means not all shows carry a concession price. Discounts are available on selected shows for the following groups: Children under 16, Seniors over 60, Full Time Students and those in receipt of certain specified benefit. Please bring proof of status to the Box Office to collect your tickets.

Do you sell Theatre Gift Vouchers?

Yes! Our gift vouchers can be redeemed against any Camberley Theatre show or event and you can use this credit in person, over the phone or online. Our vouchers can only be redeemed at Camberley Theatre.

Data Protection

We comply with Data Protection Law and do not pass your details to any other organisation. Your continued affiliation is important to us, please can you refresh your user preferences due to the changes in Data Protection Law either by logging into your online account or at the box office if you would like to continue to receive marketing information. Please call 01276 707600 for further assistance

Published Information

All information is correct and up to date at the time of print but changes do occasionally occur. We reserve the right to change the advertised programme without notice. We also reserve the right to make ticket offers to selected customers at any time.